Job monitoring and remediation
Failed jobs investigated and fixed, not just acknowledged.
Managed Backup Services
Extend your backup operations with experienced specialists, structured processes and measurable service outcomes.
What you get
The standard operating activities of a well-run backup estate, delivered remotely.
Incident and problem management
Incidents worked to closure with root-cause notes.
Capacity and performance management
Growth tracked, bottlenecks surfaced before they bite.
Policy and configuration administration
Policies and client configurations kept consistent and documented.
Recovery assistance and validation
Restores supported and periodically validated.
Upgrade and lifecycle planning
Version currency planned into the service, not reacting to it.
Monthly reporting and service review
What happened, what we did, what changes next quarter.
Service tiers
Three levels. Specific response commitments and pricing are defined per contract — not published here, because they depend on your platforms, coverage hours and scope.
Essential
Periodic review, alert review and service reporting. For estates that need oversight, not daily operations.
Professional
Daily monitoring, incident handling, capacity review and operational support.
Enterprise
Extended-hours or 24/7 operations, governance, optimization and recovery coordination.
Taking over your environment
Assess
Environment, risks and access documented together.
Transition
Credentials, monitoring and documentation handed over securely.
Stabilise
Backlog cleared, failures fixed, baseline established.
Operate
Daily operations under the agreed service schedule.
Optimise
Quarterly improvements: capacity, policies, performance.
Service governance
A named service manager, monthly reports, scheduled service reviews, a risk register and an agreed escalation path. You always know who owns your environment and what changed last month.
Considering managed backup operations?
Tell us your platform, its scale, coverage hours and current pain points. A 30-minute discovery call is the usual first step.